Pink surfboard conundrum: calculating risk v social licence to operate

So when a wicked risk becomes a hot political issue how do you know whether you’re being reliably informed or being sold a pink surfboard? Recently, Ben Cubby reported in The Sydney Morning Herald on the public relations challenges discussed at an industry conference:

“A consultant, Daniel Tormey, recounted his experience with the development of oil drilling off California’s coast, and drew parallels with opposition to the coal seam gas industry in Australia.

“Environmental concerns were addressed, and the public had not logged any major objections, he said, but then the Hollywood actor Daryl Hannah was photographed carrying a pink surfboard and protesting about oil drilling. At that point, support for the industry collapsed, and he warned gas executives that the same thing could happen here. ‘Once you see the pink surfboard you know you can’t win.'”

Advocates, both pro and con CSG, are trying to capture public opinion and create their own pink surfboard moment, while preventing their opposition from getting the upper hand.

The coal seam gas industry is seeking a social licence to operate. Part of that social licence is tacit, where the community recognises the benefits of an industry and accepts it is acting in a socially and environmentally responsible manner. Another part of that licence is exercised by government in permitting the activity and ensuring that a range of conditions are met on behalf of the community.

Here’s what the Australian coal industry says about its social licence:

“The Australian coal industry respects that its long-term future relies on its ‘social licence’ to operate. This means that the majority of the community remains supportive of Australia’s coal mining industry once aware of the economic and employment the industry provides; the essential products that it produces for domestic and overseas markets for energy, steelmaking and other industrial processes; and the impacts it can have on the environment and some local communities.”

It also states:

“The Australian coal industry places premium value on maintaining its social licence to operate. In order to do so, the industry promotes the pro-active steps that it is taking to address impacts on the environment and some local communities, and works with those communities and governments to address concerns as they arise. The objective is to ensure the responsible, long-term development of Australia’s coal resources in a manner that is accepted and supported by the Australian community.”

The industry’s licence to operate is focused on maintaining a healthy coal industry. This is also relevant to other fossil fuel resources including coal seam gas. Continuation of the industry is a core part of their social LTO. Transforming the industry away from fossil fuel extraction to another form of energy resource is not on the table.

Other players would like to see this licence suspended or even cancelled because of the risks from fossil fuel emissions to groundwater and to agricultural productivity. So the stakes are high.

Three areas of risk are particularly relevant to negotiating wicked risks: calculated risk, perceived risk and political risk.

Calculated risk is the estimate of risk calculated by expert assessment. This combines science and values to estimate the likelihood of risk and assess the costs and benefits of various options for risk management. Aspects of calculated risk surrounding CSG include the identification of reserves, exploration and extraction, the interaction of CSG and groundwater, the greenhouse gas footprint of the production and consumption cycle, land-use and land planning, onsite environmental impacts and broader social and environmental outcomes.

Critical environmental issues include the extraction and injection of groundwater, the chemistry of the coal seam gas and groundwater, the chemical agents used to extract the gas, and the volumes  and quality of groundwater consumed in the process.

Perceived risk is how a risk and risk management options are seen by an observer. It includes how that person frames that risk via their personal values, but is also affected by a number of heuristics, or mental rules of thumb. For example, the short-term framing of economic gains from fossil fuel extraction is very different to long-term values attached to the sustainable use of groundwater. The value that a farmer puts on their livelihood is often very different to how a mining company will maximise shareholder return.If external costs are to be allowed for, utilitarian economics will put a dollar value on all commercial, social and environmental aspects of risk, claiming that costs and benefits can be balanced this way. Broader measures of welfare suggest these different viewpoints are very differently balanced. For perceived risk, emotional, rather than analytic, decision-making is likely to dominate.

For political risk, the rubber hits the road on calculated versus perceived risk. Good policy requires credible estimates of calculated risk, whereas good politics has to navigate the emotional currents of perceived risk. Much of this takes place in the rough and tumble market of public opinion, dialogues of power and privilege, and social discourses describing personal and institutional aspirations.

Pink surfboards can be game breakers.

How these come together is shown in the following cartoon. It combines calculated and perceived risks in “good” policy making where the various economic, social and environmental interests in a complex risk are combined. The prize is a social licence to operate.

Reading the material being presented to the public via the social, print and broadcast media the debate on CSG is clearly dominated by the pink surfboard aspects of risk management. The main links are between perceived and political risk. That’s not to say that efforts aren’t being made to calculate the technical aspects of risk, it’s just that this is mainly taking place behind the scenes.
In the time it takes to assess things like the long-term effect of widespread CSG on groundwater, the socio-economic  balance between agriculture and CSG in rich fields, strategies for environmental management, how to substitute CSG for higher-emitting fuels rather than just add to them, the argument could be won or lost (depending which “side” it is viewed from).

Also, it is not a good strategy to admit to areas where the level of knowledge, therefore the ability to calculate risk, is low. It’s easier and cheaper for the media to report on pink surfboards. It’s cheaper and more politically effective to influence perceived risk, which requires a working knowledge of the psychology of selling, of pink surfboards and purple pachyderms. Look over there – a big shiny thing!

But if CSG is to be extracted sustainably, then good policy is vital.

In future articles we will look at how risk is being assessed and contrast that with appeals to risk perceptions. A pink surfboard on an astroturf background may be eye-catching but it’s not informative.

*Professor Roger Jones is a Professorial Research Fellow at the Centre for Strategic Economic Studies (CSES) at Victoria University. Read more about FAQ Research writers here.